PRODUCTS

  1. Are your products vegan and cruelty free?
 Yes, we are a 100% vegan and cruelty free brand.
  2. Can I use 52 Sundaze products during pregnancy?
 Yes, all our products can be safely used during pregnancy and breast feeding, unless otherwise men?oned on the specific product page. All ingredients used in our products are under clinically recommended doses and therefore, safe and effec?ve on the skin.
  3. I have certain quesCons about the products. Is there anyone I can speak to? If you have any queries, you can contact us via email on hey@52sundaze.com Alternatively, you can also call our customer care team at +91 9891611156.

    ORDERS

    1. How to place an order?
    • You can place prepaid orders on our website at www.52sundaze.com
    • To place an order, click the “add to cart” button next to any product you wish to purchase. Once you have added all products to your cart, click on the “checkout” button.
    • Thereafter, you need to add your contact details and shipping address. Once the contact information has been entered, you will be taken to the payment page. You can select your preferred payment method and make the payment. That’s it!
    • Once the payment has been processed, you will see the order confirmation page with your order details.
      • All orders are provided FREE SHIPPING.
      • A shipping charge of INR 100 per product is applicable on COD orders. We request you to please be mindful of your purchase when placing COD orders to avoid return of product.

      • If a COD order placed by a customer is refused at the time of delivery, the customer will be prohibited from placing any further COD orders on the website.

      1. What is the estimated delivery time within India?
 All orders are dispatched within 2-3 business days (excluding Sundays and bank/ public holidays). For all metropolitan areas that are serviced by reputed couriers, the delivery time would be between 3 to 5 business days (excluding Sundays and bank/ public holidays) after dispatch. For other areas, it may take 5-7 business days (excluding Sundays and bank/ public holidays) after dispatch depending on the location. Please note that the dispatch of all the product(s) ordered, may or may not happen at the same time.Please note that the delivery date displayed while placing the order on the product page, cart, checkout and order confirmation page and in the order confirmation email are tentative. Once your order is dispatched, you will receive a tracking link on your registered email address. Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

    1. Please note that the COD option is not to be treated frivolously, as impulsive COD orders are wasteful of time, money and resources, and also a burden on the environment due to unnecessary carbon emissions.
    2. Is my order confirmed because I have not received any confirmaCon email/message?Once the order is successfully placed, you will receive a confirma?on on your registered email address. If you have not received it, request you to please check your spam folder. If you are not able to find it, please reach out to us at 9911097882 or via email on hey@52sundaze.com with your registered email address, phone number, and the payment screenshot.

    3. What to do if my money has been debited but the order has not been placed?

      In case there is a failure in payment, please confirm if the information you have provided is correct and that your internet connection was not disrupted during the process.
If your account has been debited even aUer a payment failure, it is normally auto-credited back to your account within 7-14 business days. If you encounter any further difficul?es or have any addi?onal ques?ons, you can contact us via email on hey@52sundaze.com. You can also call our customer care team at +91 9911097882.
  4. 4.Where can I find my order ID?
    Order ID is provided in the confirma?on message and email sent to you once the order is successfully placed.
    5.Where can I track/ check the status of my order?Once your order is dispatched, you will receive a tracking link on your registered email address.
    6.Can I change the shipping address, phone number, or email address for my order?
    If you need to make any change in the shipping address, phone number or email address aUer you’ve placed the order, you can contact us on +919911097882or via email on hey@52sundaze.com.Please note that we can only accommodate these changes within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to make these changes.Any changes to address or contact details made aUer the order has been shipped will be chargeable on actuals, between 60-120 INR, depending on how much the shipping partner charges us for these changes.
    7. How are the items packed?
    We pack every individual product in a secondary packaging box, which is then placed in a brown shipping box with filler. Our secondary packaging box has a perforated edge that needs to be torn to reveal instruc?ons on product usage on the inside of the box. All informa?on about our product, including the complete ingredient list is printed on the product and the secondary packaging.Please note that NONE of our boRles come with any seal because these are airless boRles that need to be ac?vated with pumping.

    CANCELLATIONS AND RETURNS


    1. How to cancel my order?Your order can only be cancelled if it has not been shipped. If you need to cancel your order, you can reach out to us via email on hey@52sundaze.com with your order ID within 6 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to cancel it.
    2. When will I receive my refund in case of order cancellaCon?Once your order is cancelled, the refund is credited back to the source account. Normally, you will receive the refund within 7-14 business days. If you encounter any further difficul?es or have any addi?onal ques?ons, you can contact us. You can also call our customer care team at +91 9911097882.

    RETURNS AND REFUNDS


    1. Can I return/ exchange my order?Returns will only be accepted for products that are physically damaged, have physical defects or if the incorrect product has been shipped. We request you to reach out to us via email on hey@52sundaze.com with an

    unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order. Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereaUer, as the window to raise these claims with the shipping partner is closed aUer this ?me period. Any returns should be made in proper condi?on in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condi?on, your return will be disqualified and we will reship the same package back to you. Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, we will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to you.
    2. 
    The package I received is open. What should I do?
    We request you to not accept any order where the outer packaging is open or where the seal has been tampered with. In case an open package is accepted by you from the delivery agent, we will not be able to take responsibility for such a package, and will not be liable for any physically damaged/ defec?ve products, missing or incorrect products.
    3.
    The product doesn’t suit my skin. Can I return it?
    If a product doesn't suit your skin, it is unfortunately not a ground for return. Skincare is subjec?ve, and not all products will suit every person / skin. This is an inherent risk the buyer assumes when purchasing skincare, beauty, consumable items from anywhere. If you have any concerns on correct usage, you can reach out to us any?me and we'll do our best to guide you in using the product(s) correctly.
    4.When will I receive my refund in case of return?
    Once your return request is approved, our delivery agent will pick up the product from you. Once it reaches our warehouse, we will do a quality check and issue a complete refund to you. Normally, you will receive the refund within 7-14 business days in your source account. If you encounter any further difficul?es or have any addi?onal ques?ons, you can contact us via email on hey@52sundaze.com.

    DELIVERY AND SHIPPING

    1. What is the esCmated delivery Cme within India?All orders are dispatched within 2-3 business days (excluding Sundays and bank/ public holidays). For all metropolitan areas that are serviced by reputed couriers, the delivery ?me would be between 3 to 5 business days (excluding Sundays and bank/ public holidays) aUer dispatch. For other areas, it may take 5-7 business days (excluding Sundays and bank/ public holidays) aUer dispatch depending on the loca?on. Please note that the dispatch of all the product(s) ordered, may or may not happen at the same ?me.Please note

    that the delivery date displayed while placing the order on the product page, cart, checkout and order confirma?on page and in the order confirma?on email are tentaCve. Once your order is dispatched, you will receive a tracking link on your registered email address. Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable ?me, they will contact you to resolve the issue.
    2.
    What happens if I am not available to receive the order?We use third party courier companies to get your order delivered. Generally, 3 aRempts are made to deliver your order. If you are unavailable at the ?me of an aRempt, you will receive a message on WhatsApp from our shipping, where you can reschedule the delivery and the delivery agent may call you to confirm a convenient ?me for the delivery of your order.AUer 3 aRempts, your order will be returned back to our warehouse.

    INTERNATIONAL SHIPPING

    1. Do you ship InternaConally?Currently paused. We’re working to resume that shortly.
    2. What is the esCmated delivery Cme outside India?The delivery ?meline will vary based on your loca?on. It takes 3-5 business days to dispatch the order. Once the order is processed and dispatched, it generally takes 8-10 business days to deliver.
    3. What is the shipping rate for internaConal shipping?The shipping rates are anywhere between INR 1100-3200 and vary based on the weight of your order and loca?on. You will be able to see the shipping rates depending on the weight of your order and shipping des?na?on at the ?me of checkout.Depending on the laws applicable to your loca?on, addi?onal charges including taxes, custom du?es or VAT may be applicable. All such addi?onal charges are not included in the shipping fee and will need to be borne by the customer on delivery.Please note if you are unable to clear the custom fees/ charges at the Cme of accepCng your order, then your order will not be cancelled and money will not be refunded.

     

    ENQUIRIES

     

    1. Where can I reach you?You can reach out to us via email on hey@52sundaze.com for any queries. Alterna?vely, you can call our customer care team at +91 9911097882. Our working hours are from 10:00 AM to 6 PM (IST) Monday to Friday (excluding holidays).
    2. I would like to feature 52 Sundaze in press/ media coverage. How do I get in touch?Please send all press and media inquiries to hey@52sundaze.com
    3. I’m a social media influencer and want to collaborate with you. How do I get in touch?Please contact us at hey@52sundaze.com

    4. Are you hiring?We’re always looking for talented individuals. You can reach out to us on hey@52sundaze.com with a crisp and targeted intent leRer and resume.Highlight why you want to work with us, and what you can bring to the table, and we’d love to chat with you.